User Support & Call Centre Courses

IT Qualifications End-User Computing

End-User Computing

NQF Level 3 This qualification is designed to meet the needs of learners who require End User Computing skills in all sectors of the economy. Career opportunities include Call Centre Administrator, Application Support, Project Administrator or Helpdesk Officer. Career Opportunities  Call centre Administrator  Application Support  Project Administrator  Help-desk Officer More Details Curriculum Cores Microsoft Office…
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IT Qualifications Office Administration

Contact Centre

NQF Level 2 The Contact Centre industry is now becoming the next knowledge worker industry. This qualification serves as the entry-level qualification into Contact Centre operations and management.  This qualification allows the learner to work towards a nationally recognised whole qualification.  The qualification will allow both those in formal education and those already employed in Contact Centre organisations access, due to…
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