User Support & Call Centre Courses

Program Title: End User Computing – Digital Marketing Stream Duration: 12 Months Objective: To provide learners with the necessary computing skills coupled with digital marketing expertise to thrive in today’s tech-driven marketing landscape. Target Audience: Aspiring digital marketers, social media managers, and content creators. Career Opportunities: Curriculum Overview: Program Features: Benefits: Brochure Design Suggestions: Use…

Program Title: End User Computing – Business Skills Stream Duration: 12 Months Objective: To equip learners with essential computing and business skills, preparing them for roles where technical proficiency meets business acumen. Target Audience: Individuals seeking to enhance their office productivity skills along with a solid understanding of business fundamentals. Career Opportunities: Curriculum Overview: Program…

NQF Level 3 This qualification is designed to meet the needs of learners who require End User Computing skills in all sectors of the economy. Career opportunities include Call Centre Administrator, Application Support, Project Administrator or Helpdesk Officer. Career Opportunities  Call centre Administrator  Application Support  Project Administrator  Help-desk Officer More Details Curriculum Cores Microsoft Office…

NQF Level 2 The Contact Centre industry is now becoming the next knowledge worker industry. This qualification serves as the entry-level qualification into Contact Centre operations and management.  This qualification allows the learner to work towards a nationally recognised whole qualification.  The qualification will allow both those in formal education and those already employed in Contact Centre organisations access, due to…