Conflict Management Skills Short Course
Course Title: Occupational Skills Program: Conflict Management
NQF Level: 5
Course Code: SP-210409
Duration: 3 to 6 months
Start Dates: Various start dates available throughout the year.
Overview
Develop essential skills to manage and resolve conflicts effectively with our NQF Level 5 Conflict Management course. This program is designed for professionals who seek to enhance their ability to handle interpersonal and organizational conflicts constructively. This course is ideal for team leaders, managers, and anyone involved in human resources or project management.
Prerequisites
- Must hold a minimum of NQF Level 4 qualification.
- Recommended for individuals with prior experience in team management or HR roles.
Course Objectives
- Understand and identify different types of conflict.
- Learn strategies to resolve conflicts in a constructive manner.
- Improve communication skills to facilitate better dialogue during conflicts.
- Develop negotiation skills to reach amicable solutions.
Curriculum Core
- Understanding Conflict: Exploration of the causes and impacts of conflict in the workplace.
- Conflict Resolution Techniques: Training in various conflict resolution strategies such as mediation, negotiation, and problem-solving.
- Communication in Conflict: Enhancing skills in active listening, empathy, and assertiveness in high-tension situations.
- Practical Applications: Real-world scenarios and role-playing exercises to apply the learned skills effectively.
Certification
Upon successful completion, participants will receive a certificate in Conflict Management at NQF Level 5.
What’s Included
- Access to a state-of-the-art online learning environment.
- Comprehensive assessment and portfolio-based evaluation.
- Accreditation by MICT Seta and adherence to QCTO standards.
- Experienced facilitators and conflict resolution experts.
Enrollment
For enrollment details, fees, and upcoming session dates, please visit our website or contact our admissions office. Equip yourself with the skills to manage workplace conflicts effectively and foster a harmonious work environment.
Note: This program is designed for individuals who are looking to advance their skills in managing conflicts within professional settings and require a foundational understanding of conflict dynamics. Participants will gain practical skills that are immediately applicable in the workplace.
| Delivery Mode | Full cost exclusive vat | Deposit excl Vat | Payment Plan |
| In Person 10 days – This can be done over 3 months | 15 000,00 | R5000,00 | 2 months or review Pay 4 you. |
| Online classes This can be done over 3 months | R12 000,00 | R4000 | 2 months or review Pay 4 you |